Developing A Service Mindset
- Why should service matter to you?
- Intangible vs. tangible service experience
- Customer service within & outside organisations
Ensure your workforce provides a
differentiated service experience
Master-O’s customer service solution gives your workforce the ability to provide a
delightful service experience.
Use Customer Service Microskills® To Leapfrog
Your Business Ahead Of The Competition
As product differentiation rapidly evaporates, how do you provide a differentiated customer experience and build customer loyalty? Moreover, how do you standardize the customer’s experience at various touchpoints across your organization amid high attrition, focus on productivity and rationalization of costs?
Master-O’s customer service solution has been developed to cater to these burgeoning needs and ensure your workforce is upskilled not only to deliver great service, but to establish a service-oriented mindset.
Customer Service Based Microskills® Build A Customer Centric Culture And Boost Customer Loyalty
Enhancing Service Skills
- How to establish a service rapport
- Importance of body language and verbal cues
- Owning your customer's problem
Complaint Handling
- How to perceive customer complaints
- Establishing relationships with irate customers
- Proactively improving customer service
Sales For Service Executives
- Why should you sell while servicing?
- Offer based selling and suggestive selling
- Understanding when to call
Assertive Service
- Assertion vs. aggression
- How to say "NO" without saying so
- Using transaction analysis in customer service
Presenting The Best You
- Using your emotions to bring out the best
- Empathy and self-awareness in service
- Managing angry or furious customers
Our customer service content is available off-the-shelf and can also be customized for the following industries:
- Retail Banking
- Life & General Insurance
- Financial Services
- Consumer Durables
- Retail
- Pharmaceutical & Medical Devices
- Telecom
- B2B & Others
Looking to leverage your existing customer service content?
Repackage your learning content using Master-O Studio, our easy-to-use content authoring tool that enables your content team to repackage your existing SCORM, xAPI learning content into Microskills®
