The leadership team of a leading private bank, wanted to ensure higher sales productivity for their relationship and customer service managers and enable them to “sell through service” to the bank’s customers. To achieve this, the President of Retail Banking wanted the branch banking workforce to focus on increasing coverage, improving customer interactions and identifying opportunities to cross sell.
Relationship Managers & Customer Service Managers
Gamification through badges on critical milestones.
Types of workforce tenure
Gamified mobile based microlearning with customized learning content on selling skills, based on the tenure of the learner
26 REGIONAL MANAGER
Customized access to learner utilization, progress & effectiveness via email dashboard
Access & visibility to overall project performance & progress
Increase in overall sales productivity
Increase in cross selling
Increase in client coverage
We Deliver Quick, Customizable & Learner Centric Digital Learning That Is Effortless!
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