Master-O™ has been transformational in how we drive microlearning for the field force at Future Generali. Instead of classroom training, the inbuilt Microskills® learning content in Master-O™ on sales and customer service were extremely relevant to our team! Unlike many gamification & microlearning platforms, Master-O™ is actually a game based solution which helps to make microlearning effortless for our workforce to better retain and apply the Microskills® that they learn.
In an industry where guest experience is everything, each interaction is vital to ensure guest satisfaction. Moreover, when our colleagues often have long shifts within which to manage multiple tasks, training in the conventional sense is a challenge.With a learning aid like Master-O, our colleagues in guest interfacing functions could learn using interactive content on guest centricity in a short span of time. A learning intervention such as this leads to good learner engagement that aids retention.
Being a leader in medical devices, we offer hundreds of products to hospitals. Knowing the technical details and product features of 100 such products is a challenge for our sales force.
Using Master-O made that challenge disappear through an effortless approach to gamifying our content in a fun and easy manner. The ability to play interactive games and learn also helped our sales force to retain their product knowledge for a longer period of time!