As organizations look to improve workforce productivity and upskill employees to make them successful, there’s an increasing realization among business leaders and L&D executives on the advantages of using gamification in their organization. In partnership with NHRD, InspireOne hosted a session on gamification in learning and development, as part of NHRD conference called Dopamine.
Led by the President of the NHRD Mumbai Chapter, the conference focused on gamification across all aspects of HR – from recruiting and learning; to engagement and rewards.
Our session included a presentation by the Group EVP & Head Retail Training of a leading Indian Bank and the head of learning & development at India’s largest member driven hospitality group followed by a panel discussion with both leaders and the head of learning & development at India’s largest print media company.
The session started off with an understanding of how successful gamification is a function of adopting a multidisciplinary approach involving other fields of expertise as well such as data science, learning content, behavioral psychology, among other things.
We also discussed how different approaches can be leveraged depending on the level of the audience so that the gamification and learning experience can be adapted better to the learners, based on their tenure, experience, age, and other factors.
During the conference the L&D leader from the hospitality group spoke about how AI can be leveraged by pooling data from various knowledge sources across the organization and then showcasing insights to leaders on how they apply leadership competencies on the job – either in real time or in a simulated environment. By leveraging Supernova, powered by IBM Watson, he spoke about how understanding the organization’s leaders at the first-time manager and mid-manager level was supported by evidence-based data. This helped get a better buy-in from the leaders as they got a detailed analysis of their leadership strengths and development areas in a very transparent and easy to understand experience.
Moving to the front line, the L&D head at the Bank’s Learning Academy spoke of the Bank’s strategy to adopt a hybrid approach to digital and physical learning wherein gamification is central to the approach.
He also spoke about adopting a sound approach towards digital learning & gamification which included launch, wait, learn, evaluate and then relaunch. He showcased the Bank’s digital learning solution, powered by Master-O to the audience as a live implementation of the gamification experience.
The panel discussed where and where not to leverage gamification in learning & development, the need to constantly focus on learning effectiveness as well as how digital learning and gamification can further ensure personalization in learning, leading to a better learning experience.
There were also interesting questions from HR and L&D leaders asking how gamification led to improvements in productivity and how it could tackle attrition challenges, especially at the front line.
The session concluded with lots of learning and exchanges from practitioners in three different industries sharing how they leverage gamification in their organization and what results they have seen.